Elevio uses the browser to determine which of your supported languages to use. However, you can override this to force a specific language. See setLanguage.

You can also override the translations Elevio uses for the user interface. You may want to do this to customise the text users see; for example ”Help centre” at the top of the widget could be changed to ”Acme Support”. See setTranslations.

If you want to change translations because you think they aren’t the best representation in that language please get in touch instead. We will look into changing the defaults.