Overrides settings from dashboard, and exposes some new settings.


window._elev.on('load', function(_elev) {
    articleFeedbackEnabled: true,
    auto_open: false,
    autoInitialize: false,
    autosuggest: false,
    cspStrictCompatibility: true,
    disableDevelopmentWarnings: true,
    disablePushState: true,
    display_type: 'full',
    docked_position: 'floor',
    embeddable_css_file: 'https://example.com/styles.css',
    enabled: false,
    hideLauncher: true,
    kbLink: function(params) {
     return 'https://docs.example.help/' + params.languageId + '/support/articles/' + params.externalId;
    keywords: ['keyword1', 'keyword2'],
    loggedin_only: true,
    menuShowUntilClosed: false,
    page_url: 'https://example.com',
    pushin: true,
    main_color: '#000',
    reinitializeOnUrlChange: false,
    tab_teaser: 'Example launcher text',
    side: 'left',



options (required)

An object with the following keys. Note you only need to provide the keys and values you want to change.

  • options.articleFeedbackEnabled
    • true (default) or false
    • Disable article feedback
  • options.auto_open
    • true (default) or false
    • Auto open widget to article on page load if user was viewing it.
  • options.autoInitialize
    • true (default) or false
    • Auto initialize Elevio app. See initialize.
  • options.autosuggest
    • true (default) or false
    • Show automatic article suggestions based on context and user behaviour.
  • options.cspStrictCompatibility
    • true or false (default)
    • Disables some features that are known to conflict with strict CSP policies. The disabled features are: article interlinking, clicking on image in article displays enlarged lightbox, and trigger modules.
  • options.disableDevelopmentWarnings
    • true or false (default)
    • Disables Elevio errors and warnings from appearing in the browser console (not recommended).
  • options.disablePushState
    • true or false (default)
    • Automatically detect changes in the URL and set page_url.
  • options.display_type
    • full (default) or compressed
    • Adjusts the height and width of the widget.
  • options.docked_position
    • wall (default), floor, or button
    • The position of the launcher button that opens the widget. Also see options.side below.
  • options.embeddable_css_file
    • HTTP(S) link to CSS file or null (default)
    • CSS file to style Elevio articles. Note this is for articles only (they cannot be styled normally since they are in an iframe). See custom styling.
  • options.enabled
    • true or false (default)
    • Disable Elevio entirely.
  • options.hideLauncher
    • true or false (default)
    • Hide the launcher button that opens the Elevio widget. See open for how to open the widget yourself.
  • options.kbLink
    • function () { return 'https://api-docs.elevio.help'; } or function () { return undefined; } (default)
    • Override the link to your knowledge base URL that appears beside an article title in the widget.
    • To follow Elevio's URL scheme ({{kbLink}}/{{languageId}}/articles/{{article_id}}), provide a function that returns your desired knowledge base URL.
      • e.g. function () { return 'https://example.com'; }
    • Or to further customise the URL scheme, return a constructed string template using the params below:
      • id: id of article within Elevio
      • externalId: id from synced article's source content management system. i.e. if you have synced an article from Freshdesk, this is the id of the article within Freshdesk
      • languageId: language code (ISO 639-1 Code) of article translation
      • title: article title
      • body: article body
      • e.g.
function(params) {
  return 'https://docs.example.help/' + params.languageId + '/support/articles/' + params.externalId;

  • options.keywords
    • [] (default)
    • An array of keywords for this page. Also see the helper setKeywords.
  • options.loggedin_only
    • true or false (default)
    • Disable Elevio entirely if user is not set. See setUser.
  • options.menuShowUntilClosed
    • true or false (default)
    • Shows the menu in the widget until the user explicitly clicks the menu icon to close it.
  • options.page_url
    • ‘string’
    • A string to set the URL for page settings. By default, Elevio watches the browser URL. Also see the helper setPage.
  • options.pushin
    • true or false (default)
    • On widget open set an equivalent width margin on the body element. Useful to avoid overlapping site content.
  • options.main_color
    • CSS color (e.g. hex, rgb, etc)
    • Set the main color that appears on various elements throughout Elevio.
  • options.reinitializeOnUrlChange

    N.B. This setting should only be used if you are using Turbolinks

    • true or false (default)
    • Reinitialize Elevio when the browser URL changes
  • options.tab_teaser
    • ‘string’
    • Set the text that appears on the launcher button.
  • options.side
    • right (default) or left
    • The position of the launcher button and the Assistant. Also see options.docked_position above.

See also

  • setPage
  • setKeywords
  • setUser
  • setTranslations
  • setLanguage